Terms & Conditions



These terms and conditions of service together with any terms and policies referred to in them (" Our Terms ") constitute a legally binding agreement between you and JabbaJabba Ltd (" JabbaJabba ", " we ", " us " or " our "). JabbaJabba is a private limited company registered in England and Wales with company No. 10316596 whose registered office is located at the following address: Kemp House, 152 City Road, London EC1V 2NX.

JabbaJabba provides a booking service (the "Services") for face-to-face language training sessions ("Language Sessions") that are performed in each and every case by independent language trainers ("Language Gurus"). In providing the Services, JabbaJabba acts as the agent of these Language Gurus. JabbaJabba has no responsibility for any Language Session which is booked through us.

The Services we offer allow you to purchase Language Sessions from independent Language Gurus. In addition, we also provide some ancillary services such as arranging such bookings and providing you with customer service assistance.


The contract for the purchase of a standard Language Session is between you and the Language Guru on a one-to-one basis. It is the Language Guru who is responsible for providing the Language Session to you. However, JabbaJabba remains responsible in respect of its obligations to you in accordance with these Terms and Conditions which shall be legally binding. If you have any questions, complaints or requests for refunds, we can be contacted directly via talk@jabbajabba.com.

Our Terms govern your use of our website ("Our Site") and the Services. By using Our Site or the Services, you agree to abide by Our Terms.

If you do not accept Our Terms, you must not make a booking through JabbaJabba for any Language Session.

In order to provide the Services, we may collect personal data from you. Before making a booking with us please read our privacy policy available here ("Our Privacy Policy").

Eligible use

You confirm that you are of legal age to access and use Our Site and/or the Services and of legal capacity to agree to Our Terms. You are not eligible to use the Services if you are under the age of 18.

Booking process and payment

You can make a booking through Our Site by selecting: the language you want to learn, time, date, location of the Language Session, as well as any other preferences you might have (e.g. discussion topics etc.). Please note, Language Sessions are only accepted at public locations (e.g. cafes), or at registered company offices during office hours.

Once you have successfully input your details, our system will match you with an available Language Guru.

We will notify you via email and the website with the details of the first three available Language Gurus. You are then given the option to “accept” or “reject” the assigned Language Gurus, cycling through until you are satisfied with the selection.

Upon confirmation of the Language Guru profile, payment will be requested and collected from you, and the Language Session will be confirmed.

We will do all that we reasonably can to ensure that all of the information you give us when paying for your language session is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on the part of JabbaJabba, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you may give us at any time.

All payments by credit card or debit card need to be authorised by the relevant card issuer.
By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.

Once your booking is accepted and confirmed by the Language Guru, you will receive confirmation of your Language Session by email.

Customer responsibilities

It is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking or an inability of the booked Language Guru to provide the Language Session as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation.

Rescheduling, cancellation and refunds

Rescheduling and cancellation are governed by the following fee structure:

Cancellation / amendment notice period prior to session commencement

Refund

24 hours+

100%

Up to 2 hours before session commencement

70%

Within 2 hours of session commencement

0%

You have a 10 minute grace period after confirming your session with one of Language Gurus where you can amend or cancel without any charge.

If it’s your first JabbaJabba session, we offer you a 100% satisfaction guarantee in the event that you’re not happy with the Service.

All subsequent refund requests are treated on a case-by-case basis. Please contact us at talk@jabbajabba.com to discuss your particular request in further detail.

JabbaJabba acts only as an introducer
JabbaJabba interviews and assesses Language Gurus who wish to provide Language Sessions. However, we do not guarantee or warrant, and make no representations regarding the reliability, quality or suitability of Language Gurus. Accordingly, you acknowledge and agree that JabbaJabba does not have any obligation in respect to any service they may provide.

Prohibited use

Our Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Language Sessions as expressly described above. You must not use the Site to do any of the following which are strictly prohibited:

  • Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour;
  • Restrict or inhibit any other user from using and enjoying Our Booking Services;
  • Infringe the privacy rights, property rights, or other civil rights of any person;
  • Harass, abuse, threaten or otherwise infringe or violate the rights of Language Gurus, JabbaJabba (including its employees and personnel) or others;
  • Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent;
  • Use technology or other means to access our computer network, unauthorised content or non-public spaces;
  • Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit Our Booking Services' functionality;
  • Damage, disable or otherwise impair our servers or networks or attempt to do the same; and
  • Engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of Our Booking Services for unlawful or unauthorised purposes.
You agree not to breach these Terms in any way which may result in, among other things, termination or suspension of your access to Our Booking Services.

Intellectual property

JABBAJABBA, the JabbaJabba logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the Site or the Services (whether registered or unregistered) belong to us and are protected by intellectual property law. All rights are reserved.

Disclaimer

We are not liable or responsible for the fulfilment of any booking or the performance of the Language Guru. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Language Session or any Language Guru, however we do try to assist by providing the intermediary services around resolving disputes and complaints.

Content on Our Site which is made available as part of the Services is provided for your general information purposes only. Nothing contained on Our Site or communicated any other way as part of the Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind.

We make no warranty or guarantee that Our Site or any other aspect of the Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of Our Site or any other aspect of the Services.
Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit. In addition, nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of JabbaJabba, fraud or fraudulent misrepresentation by JabbaJabba, or any matter which it would be illegal or unlawful for JabbaJabba to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Whilst we make every effort to ensure that the Services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of the Services. We reserve the right to suspend or cease the operation of all or part of the Services from time to time at our sole discretion.

USE OF THIS SITE, AND SERVICES IS ON AN "AS-IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED AT LAW IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF DATA, LOST REVENUES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVING OR PROFITS, OR ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE OR SERVICES, OR WITH THE DELAY OR INABILITY TO USE THE SITE OR SERVICES, OR WITH THE PROVISION OF OR FAILURE TO PROVIDE THE SITE OR SERVICES.

Indemnity

You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to the Services and otherwise from your violation of Our Terms.

Modification and termination

We may modify Our Terms or terminate use of the Services at any time by giving notice of termination to you. The Session prices may also change from time to time. We may also change, suspend, terminate or discontinue any aspect of the Services including availability of certain features at any time for any reason.

Severability

If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

Governing law and jurisdiction

You agree that Our Terms for all purposes, shall be governed by and construed in accordance with English law. You also agree, subject to the following clause, to submit to the nonexclusive jurisdiction of the English courts as regards any claim or matter arising under these Terms.
Last updated: 19 June 2017
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